20kW Automatic Standby Diesel Generator

Shipping & Delivery Policy

Thank you for choosing Marcos Engines for your automotive needs. We strive to provide efficient and reliable shipping services to ensure your satisfaction with every purchase. Kindly review our shipping and delivery policy outlined below:

1. Shipping Timeframes:

   • Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
   • Once processed, orders are shipped via our preferred carriers with estimated delivery times provided at checkout.
   • Delivery times may vary depending on your location and the shipping method selected.

2. Shipping Methods:

   • We offer several shipping options, including standard ground shipping, expedited shipping, and freight shipping for larger items.
   • Customers may choose their preferred shipping method during the checkout process, with applicable shipping fees calculated accordingly.

3. Shipping Rates:

   • Shipping rates are calculated based on the weight, dimensions, and destination of the package.
   • Customers can view shipping rates for their order during the checkout process before making a payment.

4. International Shipping:

   • We currently offer international shipping to select countries. Please note that additional customs duties, taxes, and fees may apply upon delivery, which are the responsibility of the recipient.
   • International shipping times may vary depending on customs clearance procedures and local postal services.

5. Order Tracking:

   • Once your order has been shipped, you will receive a confirmation email with tracking information.
   • Customers can track the status of their order using the provided tracking number through our website or the carrier's website.

6. Delivery Inspection:

   • Upon receiving your order, please inspect the package for any visible damage before accepting the delivery.
   • If you notice any damage to the package or its contents, please contact us immediately to report the issue and initiate a resolution.

7. Delivery Address:

   • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery delays or issues.
   • We are not responsible for any delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

8. Delivery Exceptions:

   • In rare cases where unexpected circumstances or events beyond our control may delay delivery, we will make every effort to notify affected customers promptly and provide alternative solutions.

9. Contact Us:

   • If you have any questions or concerns regarding our shipping and delivery policy, please don't hesitate to contact our customer service team for assistance.

By placing an order with Marcos Engines, you agree to abide by the terms and conditions outlined in this shipping and delivery policy. We appreciate your trust in our services and look forward to serving you.